Firstly, please check your Notification settings in your Settings in the app. Click on your avatar in the top right, and choose the Notifications & Subscriptions menu item.
If you're still set to receive Emails from us, please then check:
- Spam or junk folders.
- Your email filters.
- Whether your registered email address is correct.
For SMS, please check your Mobile Number entered in your Organization Profile (Settings) and click "Send SMS to verify". That will ensure messages come through
If either issue persists, contact Support via chat in the platform, or at solve@vuulr.com.